The Effect of Public Service Delivery on Export Import Business Satisfaction Through Customs Declaration Online at The Regional Office of The Directorate General of Customs and Excise Jatim I Surabaya

The government as state administrator is responsible for the smoothness, safety and comfort of export import activities carried out by these importers exporters. forms agencies to manage export-import activities, one which Directorate General Customs Excise (DJBC) be able provide services in properly. purpose this study analyze Influence Implementation Public Services on Satisfaction Export-Import Entrepreneurs Through Declaration Online At Regional Office East Java I Surabaya. population were 112 entrepreneurs using a census sampling technique.Implementation direct influence area Based testing assumption model states that with an estimated regression weights value 0.0906735, standard error 0.1093197, critical ratio (t-table) 2.9991174 then significance probability (P satisfaction import-export 0.3349295, 0.1813753, 1.8466100 (P- .05. has effect Import Export model, it estimate 3.2489903, 3.6187443, 2.8978226 (P-value) ervices at regional office Surabaya through Online.